Support — maca DownList Pro
Help with installation, license, file lists, downloads, video player, comments, and Pro features.
The plugin runs on your own WordPress site — we do not host your website.
Contact
Email: support@maca.se
Please include your site URL, plugin version (Plugins or maca DownList → Guide),
and a short description. Screenshots help.
Response time: weekdays, usually within 1–2 business days.
Before you contact us
- Update maca DownList Pro to the latest version from maca.se.
- Do not run the free and Pro plugins together — deactivate the WordPress.org build first.
- Go to Settings → Permalinks → Save if download links return 404.
- Read maca DownList → Guide in WordPress admin.
Installation & license
How do I activate the Pro license?
Purchase at maca.se/maca-downlist-pro/.
You receive an SF-PRO-… key by email. On your site:
maca DownList → Settings → License → paste key → Activate license.
Can I activate Pro on the free WordPress.org plugin?
No. WordPress.org does not allow paid license activation in the directory package.
Download maca DownList Pro separately after purchase.
One license — one website?
Yes. One SF-PRO- key normally applies to one WordPress installation.
Contact us if you need staging + production.
Are lists and files kept when switching from free to Pro?
Yes. Deactivate and remove the WordPress.org plugin, install Pro, and activate your license.
Database content is kept.
File lists & downloads
Downloads not working / 404
Save Settings → Permalinks. Confirm Pro is active and files still exist
(Media Library or protected storage in Pro).
Where is the download log?
maca DownList → Download log (Pro). Requires an active license.
Video player or automatic thumbnails
These are Pro features. Check your license under Settings → License
and enable the feature in the list settings.
Languages
Admin and front-end follow your site language under Settings → General.
English, Swedish, Danish, Norwegian, Finnish, German, French, and Spanish are included.
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